Organisational guidelines:
·
Reporting of faults
By reporting the
faults in a system it makes visible what needs to be fix and this can prevent
it from happening again
·
Internet use
Internet needs to
be kept professional and restricted to work based website and blocking sites
like shopping online or anything inappropriate that would detract people from
their work
·
Security
Things like
people’s private information or even the companies software information needs
to be take care of and made sure it’s in the right hands
·
Service level agreements
Employees have to
keep information inside the workplace
·
Confidentiality
Things that are
between companies and employees or other companies need to stay secure so that
no none else can find out and possibly ruin it
· Sensitivity of information
Everything needs to
be carefully kept to the rightful owners of the information
Organisational
constraints:
·
Costs of resources required
Companies need to
save money when they can whether that means using things such as free software
or keeping within a budget.
·
Time
Things need to be
at an optimum level so that it will save constantly having to change things to
the companies needs
·
User expertise
People need to
keep professional when it comes to working with very expensive equipment in a
work place
Techniques
·
Direct questioning of users to investigate the
issue and help resolve the problem.
·
Recording faults e.g. fault log- keeping an up
to date record of faults.
·
Solutions data base- a data base for solutions
and problems and how they have resolved them.
